Privacy Policy

Last updated: April 29, 2025

This Privacy Policy describes how Daiko Wellness Private Limited ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.daikowellness.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

By using and accessing the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy with an updated "Last updated" date on the Site.

Information We Collect

We collect personal information in the following ways:

Information You Provide Directly:

  • Contact details: name, address, phone number, email.
  • Order details: billing address, shipping address, payment confirmation.
  • Account information: username, password, security questions.
  • Shopping information: items viewed, added to cart, purchased, loyalty points, reviews, referrals.
  • Customer support information: any information included in your communications with us.

Information We Collect Automatically:

  • Device information, browser type, network information, IP address, interactions with the Site.
  • Usage Data collected using cookies and similar technologies.

Information from Third Parties:

  • Vendors and service providers (e.g., Shopify, payment processors).
  • Marketing and advertising partners.

How We Use Your Personal Information

  • To Provide Products and Services: Processing orders, managing accounts, shipping and returns.
  • For Marketing and Advertising: Sending promotional communications and tailoring advertisements.
  • For Security and Fraud Prevention: Detecting, investigating, and taking action against fraudulent activities.
  • For Communication and Improvement: Customer support and service improvements.

Cookies

We use cookies to operate and improve our Site and Services. You can manage your cookie preferences in your browser settings. Blocking cookies may impact your user experience.

How We Disclose Personal Information

We may disclose your information:

  • To vendors and service providers (e.g., IT, payment, shipping, customer support).
  • To business and marketing partners.
  • To affiliates within our corporate group.
  • In connection with business transactions, legal obligations, or to protect our rights.

Categories of Information Disclosed

  • Identifiers (contact details, order/account info)
  • Commercial information (order and shopping details)
  • Internet or network activity (usage data)
  • Geolocation data (IP-based location)

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy or security of these sites. Review their privacy policies before providing any information.

Children's Data

Our Services are not intended for children under 16. We do not knowingly collect their data. Contact us if you believe a child's information has been provided.

Security and Retention

We implement measures to secure your data but cannot guarantee "perfect security." We retain personal information as long as necessary to provide Services and meet legal obligations.

Your Rights

Depending on your location, your rights may include:

  • Access to your personal information.
  • Request deletion of your data.
  • Correction of inaccurate data.
  • Data portability.
  • Opt-out of targeted advertising, sale, or sharing of data.
  • Restriction of processing.
  • Withdrawal of consent.
  • Appeal if we deny your rights request.
  • Manage communication preferences.

To exercise any rights, please contact us using the details below.

Complaints

If you have a complaint about our processing of your information, contact us. If unresolved, you may contact your local data protection authority.

International Users

Your personal information may be transferred, stored, and processed outside of your country. We use lawful mechanisms to protect data transferred internationally.

Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us at:

Daiko Wellness Private Limited
Flat No 203, Plot No 127, Tanmaye Apartments, Srinagar Colony, Hyderabad - 500073, Telangana, India
Email: care@daikowellness.com
Phone: +91-7331134422